Bayview_Elite 精英客户专员

<i class=&quot;pstatus&quot;> 本帖最后由 Sofia_HR 于 2014-11-5 14:10 编辑 </i><br />
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Elite 精英客服专员<br />
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Key Responsibilities:<br />
主要职责：<br />
•&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp;Assist with knowledgeable support to all customer requests across all products and all channels<br />
通过良好的专业知识，针对不同客户对产品的不同问题提供高质量的服务。<br />
•&nbsp; &nbsp; &nbsp; &nbsp; Provide immediate and accurate response to all customer contacts on social media, phone, e-mail and live chat<br />
通过社交网站，电话，邮件和在线聊天方式，准确并及时地为客户解决疑问。<br />
•&nbsp; &nbsp; &nbsp; &nbsp; Delivering first time resolution to all customer requests up to authority and permission levels<br />
根据客户的权限和权限级别，在第一时间为客户提供解决方案。<br />
•&nbsp; &nbsp; &nbsp; &nbsp; Creating and constantly developing unique positive personal relationships with a High Value Customers<br />
发展并维护VIP 客户关系<br />
•&nbsp; &nbsp; &nbsp; &nbsp; Maintain customer profiling and communication database history for all High Value Customers<br />
维护和整理VIP客户的资料和沟通记录。<br />
•&nbsp; &nbsp; &nbsp; &nbsp; Ensure that High Value Customer transactions are completed accurately and timeously<br />
保证VIP 客户的存取款准确，及时的完成<br />
•&nbsp; &nbsp; &nbsp; &nbsp; Able to confidently promote other products and services where appropriate<br />
积极主动地为客户推广适合的产品和服务。<br />
•&nbsp; &nbsp; &nbsp; &nbsp; Active outbound calling to develop the lifetime value of the customer<br />
通过主动的电话联系完成客户的二次开发。<br />
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Knowledge, skill &amp; Experience:<br />
申请人要求：(全日制本科毕业)<br />
•&nbsp; &nbsp; &nbsp; &nbsp; Interest in the internet gaming products<br />
对网络游戏工作感兴趣<br />
•&nbsp; &nbsp; &nbsp; &nbsp; Adaptable , flexible, reliable<br />
有较强的适应力，灵活，可靠<br />
•&nbsp; &nbsp; &nbsp; &nbsp; Ability to work under pressure in a fast moving environment<br />
有较强的抗压能力并能够适应快节奏的工作环境<br />
•&nbsp; &nbsp; &nbsp; &nbsp; Can work on own initiative but also possess a strong teamwork ethic<br />
有积极的工作态度和较强的团队意识。<br />
•&nbsp; &nbsp; &nbsp; &nbsp; Excellent numeracy skills<br />
扎实的数学基础。<br />
•&nbsp; &nbsp; &nbsp; &nbsp; Computer literate including e-mail, live chat and SMS communications<br />
熟悉邮件，在线聊天和短信等计算机操作技能。<br />
•&nbsp; &nbsp; &nbsp; &nbsp; Commitment to delivering faultless service<br />
能提供周全的服务<br />
•&nbsp; &nbsp; &nbsp; &nbsp; Clear communicative skills with excellent telephone manner<br />
有良好的电话礼仪知识<br />
•&nbsp; &nbsp; &nbsp; &nbsp; Good all round sporting knowledge particularly in football<br />
有良好的体育知识（尤其是足球方面的）<br />
•&nbsp; &nbsp; &nbsp; &nbsp; Very strong customer and interpersonal skills<br />
有很强的处理大客户的能力和较强的人际交往能力。<br />
•&nbsp; &nbsp; &nbsp; &nbsp; Willing to do the job with shift schedule<br />
能适应倒班工作<br />
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薪资范围： <br />
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试用期：税后9000-12000RMB<br />
转正后： 按绩效考核增长<br />
季度分红：转正后每季度有季度分红<br />
年度奖金：每一年有1-6个月的年度奖金<br />
其他福利：面议<br />
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如感兴趣，请发简历至Sofia.Yang@bayviewtechnology.com&nbsp;&nbsp;<br />
或者加QQ2914053625
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